FAQs

What do I need to use your VPN service?

After your account is setup, you are sent an email with a quick setup guide. This guide provides very easy to follow - step by step instructions. It takes only minutes to setup your computer to use the VPN service.


What happens after I place an order?

If you are placing the order for the first time, we do a fraud check. Once we accept the order, your account is automatically provisioned in our systems and you are sent an email with a quick setup guide to use the VPN service.


What operating systems and mobile devices does your VPN service work with?

We support devices running Mac, Windows, Linux, iOS or Android operating system.


Will connecting to a VPN slow down my internet connection?

All our VPN links are 100Mbps, which is faster than most broadband internet links, and more than enough to access streaming services or do fast downloads. But, depending on your location, the distance between the servers and your computer, there may be a delay in the connection setup. For eg, it may take time to perhaps connect to a website or begin a download. Once the connection is made, the download speed won't be affected much.


Can I watch videos, movies, and TV shows while connected to a VPN?

Absolutely.


Can I use your VPN services for torrenting?

Unfortunately due to copyright regulations we do not allow torrenting on our servers. We reserve the right to suspend and terminate service(s) for repeated abuse.


Can I request a fresh ip change if my stealth account were to get suspended?

Yes, we understand the situation. Although, each IP puts additional costs on us, so you will be charged a small one time fee for an IP change.


What payment methods do you currently accept?

We accept Credit Card, PayPal, Bitcoins and other crypto currencies.


Will my credit card be charged automatically every month?

We offer two kinds of subscription plans: monthly and yearly. You will be charged each month (or year) depending on your subscription.


After the payment is made, how quickly will I receive my VPN account information?

If you are placing an order for the first time, we manually complete a fraud check before accepting your order. It may take up to 12 hours to process your order. Once verified your services are automatically provisioned and account details are sent to you via email.


How do I cancel a service?

You can login into your client account on https://secure.ipburger.com to manage your account.


Do you monitor my activity?

We respect your privacy. All the VPN traffic is encrypted with OpenSSL. We neither have an intention nor we give an opportunity for someone to monitor your activity online.


How long have you been in business?

For 5 years, we have been in business of privacy and anonymity online. IPburger VPN service is an extension of our core business philosophy, which is online privacy, anonymity and security.


Do you have a refund policy?

Unfortunately due to the intangibleness of the service we provide along with the fact that we do not monitor our customer’s activity, we do not offer refunds. However, store credit may be issued under certain circumstances.


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