Windows - Troubleshoot guide for VPN

Sometimes your VPN may stop working or there may be speed issues. There are many reasons why you would face these issues, some misconfiguration in the OS, or your ISP blocking your VPN connections, interference of other software (especially antivirus) on your computer, etc. All of these issues are fixable.

Let's explore a quick way to fix them. Follow the below-mentioned steps and you will be able to fix most of the issues here.

If you are not using Viscosity or IPBurgerVPN software, please uninstall your current software and install it from here: secure.ipburger.com/setup

If you are already using one of them, please select the software you are using

 

IPBurgerVPN Software Viscosity Software

 

 

IPBurgerVPN Software

1. A simple restart of your computer can fix issues most of the time.

2. Refreshing profiles will download new profiles.

3. Sometimes Internet Providers block UDP VPN connections. In that case, TCP, Proxied TCP or Scrambled TCP profiles can solve connection/speed issues.

i. Click on VPN Protocols as shown

ii. Choose TCP, Proxied TCP, Scrambled TCP, Socks5 one by one and click apply.

 

Try all of these profiles one by one and see which one connects better.

 

 

 

Viscosity Software

1. A simple restart of your computer can fix issues most of the time.

2. Re-downloading your VPN profile from Client Area and is recommended.

i. Go to services and click on the IP you want to fix.

ii. Click on 'Download VPN Profile' button. Once downloaded, double click on the file to import it into the software.

 

3. Sometimes Internet Providers block UDP VPN connections. In that case, TCP, Proxied TCP or Scrambled TCP profiles can solve connection/speed issues.

i. Go to Client Area -> MyVPNs -> Your IP -> Click the Clog icon on the right side of Download Profile Button as shown.

ii. Choose TCP, Proxied TCP, Scrambled TCP, Socks5 one by one and import them into the software.

 

Try all of these profiles one by one and see which one connects better.

These steps should fix most of the issues. If you are still facing any issues or if you need more help, feel free to reach out to our support department.

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